Report an incident on board and follow the case

An injury, unsafe conditions, harassment, a wage problem: every report reaches your agency's welfare officer and is never closed automatically.

1. 1

   Open the Profile tab, tap My Welfare, then +.

   
2. 2

   Describe the incident and attach evidence.

   Pick the category that fits, give it a short title, and say when and where on board it happened. Attach photos, a medical log, payslip or contract — up to 5 files, 10 MB each.

   
3. 3

   Tap Submit concern and follow it in My Cases.

   You get a case number. The category sets the case's priority, so you never have to.

   
4. 4

   Read the welfare officer's replies.

   Every reply and status change appears in the case. Reply or attach more documents any time.

   

Swipe to see every step →